April 21, 2014 Earlier this year, Cisco put out a new release of Unified Communications Manager 10.0. With this new release, came a lot of new and improved features. Some are just an expansion on what version 9.1 already introduced and others are brand new and geared toward an ever-expanding offering of.

This document explains the most common problems related to Active Directory integration with Cisco CallManager and discusses common problems in the field. The document addresses issues in these areas. On the Cisco CallManager server, choose Start > Programs > Microsoft SQL Server to open the SQL Enterprise Manager. Cisco Unified Instant Messaging (IM) and Presence is now better known as Cisco Unified Communications Manager IM and Presence (Cisco Unified CM IM and Presence). This is due to the integration of Cisco Unified Presence technology with Cisco Unified Communications Manager for Release 9.0 and later.

CUCM 10.X FEATURES 1. Self-Provisioning and Self-Care Back in the olden days of Call Manager 3.X a new feature called TAPS (Tool for Auto-Registered Phone Support) was introduced in order to make rolling out and administering a large Cisco VoIP environment easier. TAPS allowed you to import Template Phones into the system and have the user provision any phone they receive as their own simply by plugging in the phone and having the user dial a special number and enter their extension. When the 5.X version of CUCM was released, it became necessary to have a Contact Center Server environment in order to use TAPS, and it became much less common.

With the release of CUCM 10.X, a new but similar tool called Self-Provisioning and Self-Care has been released to make the lives of the administrators easier. High-Level Features • Provisioning templates enable administrators to define user configuration once and apply it automatically to new users discovered through directory integration. • End users can complete the provisioning process without administrative assistance, configuring their personal devices through an application or Intel Virtualization Technology (IVT) interaction. • A new self-care interface makes it easy for end users to manage their options and preferences for all devices.

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This is very similar to the old TAPS application and can be configured in much the same fashion. Cisco Prime Collaboration Provisioning Standard Another new feature is the Cisco Prime Collaboration Provisioning Standard. This tool attempts to unify administration of your UC environment to one interface. As of version 10.X, this means you can administer CUCM, CUCME, Unity, Unity Connection and CUE. This should hopefully keep you from having to remember all the IPs, usernames, and passwords for all of your systems like you do today and, best of all, the standard version is included with every install of CUCM 10.X. High-Level Features • This solution provides a single interface for a single cluster for call control, messaging, presence, and video. • Administrator audit log and order tracking promote accountability, network security, and operational control, and they facilitate troubleshooting.

• Lightweight Directory Access Protocol (LDAP) integration for user changes helps ensure consistency among systems. • Batch provisioning ( single cluster only) increases operating efficiencies and reduces costs with scheduled scripts and templates that let an operator rapidly and consistently add or modify a large number of users or a large number of endpoints or device profiles (and the corresponding configuration settings). 3. Cisco Prime Collaboration Assurance Standard Another new tool from the Prime Collaboration line is the Collaboration Assurance Standard. This tool allows an administrator to easily monitor their Cisco Unified Communications environment including Cisco Unified Communications Manager 10.0, Unity Connection, and TelePresence. The system can be configured to continuously monitor in real-time and do advanced troubleshooting of the environment. It can easily be configured to notify when a problem arises in order to proactively fix the issue as opposed to waiting for users to call and complain.For video, it allows viewing of the end-to-end session paths including jitter and packet loss.